CloudTalk Phone is a user-friendly and simple app. CloudTalk Phone optimizes interaction with your customers so you can focus on your business. Make your contact center more effective and productive.
If you want to receive a phone call, you don’t have to look for CloudTalk Phone app. No matter what you’re doing in your browser, the app will always send you a notification. The click-to-call feature allows you to call a phone number in your internal system or to dial a phone number listed on a Web site you are browsing.
No matter whether you have 2 support representatives or 200, CloudTalk's smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Chose from various criteria like language preference, Product, Location or other and build your IVR routing tree with CloudTalk's drag and drop Call flow designer.
CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics you can track call activity, service level or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.
Integrations with more than 500 business tools directly in CloudTalk Phone CTI. Each customer call, each note and each status update will be automatically recorded in your CRM, helpdesk, e-commerce or any other integrated system. You can easily switch from the customer contact detail, even during a call, to your integrated tool even when you’re still on the phone.
CloudTalk Phone for more personalized customer interactions:
View contact details with basic data and call recordings.
Integrations with systems you already use – CRM, helpdesk, e‐commerce, chat.
Personalized communication thanks to tagging contacts.
Choice of phone numbers for outgoing calls by country or department.
Call flow designer